Questions about Coronavirus and how it effects your mortgage payments?
FEMA Contact Information
Full Service Mortgage Bank
CIS Home Loans is a full service mortgage bank with over 25 years in the mortgage industry.
We are an approved loan servicer of Fannie Mae, Ginnie Mae, FHA, VA and USDA loans. CIS is currently licensed to service in 49 States and Puerto Rico. Our philosophy emphasizes relationship, dependable service and a commitment to effective communication. We realize that in order to provide the best customer service, we must appeal to you our customer through quality personal service.
Forbearance Request Form
Need to request a forbearance? Fill out our forbearance request form.
Online Account Management
CIS Home Loans is excited to announce that our online account management is now available. You will be able to access and manage your account 24/7. The site will allow borrowers to make payments, view loan balance, request payoff statements, view escrow accounts and access 1098 forms.
Payment options available at no cost include: ACH (automatic bank drafts), and traditional mail in payments.
Online options are available with a transaction fee.
You may also choose to call in and have one of our customers servicing representatives process a payment on your behalf for a flat fee of $20 per processed payment.
Call (855) 279-2162
Payment Mailing Address:
CIS Home Loans
PO Box 1906
Hamilton, AL 35570
Beware of Foreclosure Rescue Scams
Help is FREE!
- There is never a fee to get assistance or information about the loss mitigation options from your servicer or a HUD-approved housing counselor.
- Beware of any person or organization that asks you to pay a fee in exchange for housing counseling services or modification of a delinquent loan.
- Beware of anyone who says they can “save” your home if you sign or transfer over the deed to your house. Do not sign over the deed to your property to any organization or individual unless you are working directly with your mortgage company to forgive your debt.
- Never make your mortgage payments to anyone other than your mortgage company without their approval.
Loan Servicing Fees
For a list of loan servicing fees please
Customer Service / Loan Servicing
For questions concerning payment, loan balance, address change, changes in your account status, pay off details, and more:
Monday-Friday 8am-6pm CST
Phone: (855) 279-2162
Request verification of mortgage: firstname.lastname@example.org
Request a payoff quote: email@example.com
When requesting a verification of mortgage or a payoff quote, please allow 24 – 48 hours for the process to be completed.
Note: We do not accept E-signatures.
Customer Service/Escrow Division
(Property Tax, Private Mortgage Insurance and Homeowner’s Insurance)
Monday-Friday 8am-5pm CST
Insurance Claims Email: firstname.lastname@example.org