Loan Servicing

Coronavirus Resources

Questions about Coronavirus and how it effects your mortgage payments?

FEMA Contact Information

In the event of hurricane damage contact FEMA:
Phone: (800) 621 – FEMA (3362)
TTY: (800) 462 – 7585

Full Service Mortgage Bank

CIS Home Loans is a full service mortgage bank with over 25 years in the mortgage industry.
We are an approved loan servicer of Fannie Mae, Ginnie Mae, FHA, VA and USDA loans. CIS is currently licensed to service in 47 States and Puerto Rico. Our philosophy emphasizes relationship, dependable service and a commitment to effective communication. We realize that in order to provide the best customer service, we must appeal to you our customer through quality personal service.

Forbearance Request Form

Need to request a forbearance? Fill out our forbearance request form.

Payment Options

Online Payment
Pay your bill online in minutes. We’ve made it easy and hassle free, just another way we strive to help our customers every day.

Credit Reporting Questions?

If you have a question about credit reporting, or would like to report an issue, please email


Payment Remittance:
Payment options available at no cost include: ACH (automatic bank drafts), and traditional mail in payments.
Online options are available with a transaction fee.
You may also choose to call in and have one of our customers servicing representatives process a payment on your behalf for a flat fee of $20 per processed payment.

Call (855) 279-2162

Payment Mailing Address:
CIS Home Loans
PO Box 1906
Hamilton, AL 35570

Beware of Foreclosure Rescue Scams

Help is FREE!

  • There is never a fee to get assistance or information about the loss mitigation options from your servicer or a HUD-approved housing counselor.
  • Beware of any person or organization that asks you to pay a fee in exchange for housing counseling services or modification of a delinquent loan.
  • Beware of anyone who says they can “save” your home if you sign or transfer over the deed to your house. Do not sign over the deed to your property to any organization or individual unless you are working directly with your mortgage company to forgive your debt.
  • Never make your mortgage payments to anyone other than your mortgage company without their approval.

Loan Servicing Fees

For a list of loan servicing fees please

Customer Service / Loan Servicing

For questions concerning payment, loan balance, address change, changes in your account status, pay off details, and more:

Contact Us

Office Hours:
Monday-Friday 8am-5pm CST
Phone: (855) 279-2162

Request verification of mortgage:
Request a payoff quote:
When requesting a verification of mortgage or a payoff quote, please allow 24 – 48 hours for the process to be completed.
Note: We do not accept E-signatures.

Customer Service/Escrow Division

(Property Tax, Private Mortgage Insurance and Homeowner’s Insurance)
Office Hours:
Monday-Friday 8am-5pm CST
Phone: 855-279-2162
Insurance Claims Email:

Loss Mitigation / Loan Servicing

(Foreclosure Prevention, Loan Modification)
Phone: 855-279-2162

Loss Mitigation Application

Hud Housing Counselor List

Ready to make your payment online?

Ready to make your payment online?

Make Payment