Contact Us

Thank you for your interest in CIS Home Loans. We’re so excited you’re here. Please fill out our short contact form and we will be in touch with you shortly. If you have any additional or immediate questions, keep scrolling for answers to commonly asked questions.

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    You Ask, We Answer

    Need to get in contact with CIS Home Loans? Choose one of these options or fill out the form above. We will get back to you promptly.

    Have a question about your current home loan?

    Contact a member of our loan servicing team today!

    Customer Service / Loan Servicing
    Office Hours: Mon-Fri  8am-5pm CST
    Phone: (855) 279-2162
    Email: servicing@cishomeloans.com

    Need to find a CIS location near you?

    CIS Home Loans is licensed to originate in 27 states and licensed to service in 49 states.  Visit our locations page to find a CIS office near you.

    View Locations

    Having trouble with your CIS account?

    Sometimes it’s easier just to talk to someone! Contact a member of our loan servicing team.

    Customer Service / Loan Servicing
    Office Hours: Mon-Fri  8am-5pm CST
    Phone: (855) 279-2162
    Email: servicing@cishomeloans.com

    Have questions about your online payment?

    Contact a member of our loan servicing team.

    Customer Service / Loan Servicing
    Office Hours: Mon-Fri  8am-5pm CST
    Phone: (855) 279-2162
    Email: servicing@cishomeloans.com

    Ready to get pre-qualified for a home loan?

    Office Hours: Mon-Fri 8am-5pm CST
    Phone: (800) 545-7979
    Fax: (877) 720-5535
    Email: loans@cishomeloans.com

    Contact Cards

    Contact Our Corporate Office

    Toll Free: (800) 844-4845

    Phone: (205) 430-8250

    Fax: (800) 844-4965

    Mailing Address:

    PO Box 1906
    Hamilton, AL 35570

    2020 Holiday Closings

    Monday, January 20th – MLK Day

    Monday, May 25th – Memorial Day

    Friday, July 3rd – Independence Day

    Monday, September 7th – Labor Day

    Thursday, November 26th – Thanksgiving

    Thursday, December 24th – Christmas Eve

    Friday, December 25th – Christmas Day

    Customer Service / Loan Servicing

    Questions concerning payment, loan balance, address change, changes in your account status, pay off details, and more:

    Office Hours: Mon-Fri 8am-5pm CST

    Phone: (855) 279-2162

    Email: servicing@cishomeloans.com

    Request verification of mortgage: vomrequest@cishomeloans.com

    Request a payoff quote: POQ@cishomeloans.com

    When requesting a verification of mortgage or a payoff quote, please allow 24 – 48 hours for the process to be completed.

    *Note: We do not accept E-signatures.

    Customer Service/Escrow
    Division

    (Property Tax, Private Mortgage Insurance and Homeowner’s Insurance)

    Office Hours: Monday-Friday 8am-5pm CST

    Phone: 855-279-2162

    Email: escrowservicing@cishomeloans.com

    Insurance Claims Email: insuranceclaims@cishomeloans.com

    Loss Mitigation / Loan Servicing

    (Foreclosure Prevention, Loan Modification)

    Phone: 855-279-2162

    Email: lossmit@cishomeloans.com

    To Report A Complaint Or If You Suspect Fraud:

    Office Hours: Monday-Friday 8am-5pm CST
    Phone: (800) 844-4845
    Email: compliance@cishomeloans.com