Important Coronavirus Update from Paula Reeves

Regarding Coronavirus Safety Precautions

Prioritizing the health and wellness of everyone we interact with is our highest priority. We will continue to closely monitor and assess the impact of the coronavirus to protect our employees, customers, and our business partners.  Our thoughts and prayers are with you all.

In addition to requiring that all CIS employees follow all coronavirus advisories from the United States Center for Disease Control, CIS Home Loans has implemented workplace measures to ensure a continuation of our service to you as you pursue all your home mortgage needs.

Most importantly, we have done all in our power to ensure our communication with you continues uninterrupted.

Many of our key employees have already been enabled to work remotely by phone and computer, physically by themselves in non-contagious environments, though in constant communication with you and their CIS colleagues attending to all your mortgage and insurance needs.

We encourage you to use our website at or Please remember: you may apply for a mortgage loan, make loan payments, and purchase insurance via our websites.

Our telephone numbers will remain the same: 1-800-844-4845 or 205-430-8250

CIS Insurance

The CIS Insurance Agency will be available to you for all communication, including but not limited to payments. Obtaining new coverage, servicing existing policies and the filing of any claims will be handled in a timely manner as usual, via the above website and phone numbers.

CIS Servicing

You will have the same ability to make your payment as you have in the past. Payments can be made via online at or over the phone by dialing 844-809-2462. Bank wires will be accepted. Western Union and checks will also be processed. ACH drafting is available for your convenience.

For any questions regarding your mortgage loan payment you may call 855-279-2162 or contact us via or via email at:, or

Home Loan Applicants

The ability to apply for a home loan at CIS Home Loans will be the same. You may apply on line at: or call 1-800-844-4845 or 205-430-8250.

For any inquiries about an active loan approval you may call your respective LO via our toll free number 1-800-844-4845 or the personal cell number and/or email address given at the time of approval.

Customer Service 

Call 1-800-844-4845 or 205-430-8250 for any general questions or assistance.