Customer Service (Loan Servicing)
Payments, loan balance, pay off details
Address & account status changes
855-279-2162
M - Fri 8am-5pm CST
servicing [at] cishomeloans [dot] com
Request verification of mortgage: verification [at] cishomeloans [dot] com
Request a payoff quote: payoffs [at] cishomeloans [dot] com
Customer Service (Escrow Division)
Property tax
Private mortgage & home insurance
855-279-2162
M - Fri 8am-5pm CST
escrowservicing [at] cishomeloans [dot] com
Insurance Claims: insuranceclaims [at] cishomeloans [dot] com
Loss Mitigation & Loan Servicing
Foreclosure prevention
Loan modification
855-279-2162
M - Fri 8am-5pm CST
lossmit [at] cishomeloans [dot] com
When requesting a verification of mortgage or a payoff quote, please allow 24 – 48 hours for the process to be completed.
*Note: We do not accept E-signatures.
Insurance Claim?
Contact CIS Insurance
205-430-8250
insurance [at] cishomeloans [dot] com
cisinsagency.com
Beware of Foreclosure Rescue Scams
Help is FREE!
- There is never a fee to get assistance or information about the loss mitigation options from your servicer or a HUD-approved housing counselor.
- Beware of any person or organization that asks you to pay a fee in exchange for housing counseling services or modification of a delinquent loan.
- Beware of anyone who says they can “save” your home if you sign or transfer over the deed to your house. Do not sign over the deed to your property to any organization or individual unless you are working directly with your mortgage company to forgive your debt.
- Never make your mortgage payments to anyone other than your mortgage company without their approval.