Contact Us

Thank you for your interest in CIS Home Loans. We’re so excited you’re here. Please fill out our short contact form and we will be in touch with you shortly. If you have any additional or immediate questions, keep scrolling for answers to commonly asked questions.

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    You Ask, We Answer

    Need to get in contact with CIS Home Loans? Choose one of these options or fill out the form above. We will get back to you promptly.

    Have a question about your current home loan?

    Contact a member of our loan servicing team today!

    Customer Service / Loan Servicing
    Office Hours: Mon-Fri  8am-5pm CST
    Phone: (855) 279-2162
    Email: servicing@cishomeloans.com

    Need to find a CIS location near you?

    CIS Home Loans is licensed to originate in 27 states and licensed to service in 49 states.  Visit our locations page to find a CIS office near you.

    View Locations

    Having trouble with your CIS account?

    Sometimes it’s easier just to talk to someone! Contact a member of our loan servicing team.

    Customer Service / Loan Servicing
    Office Hours: Mon-Fri  8am-5pm CST
    Phone: (855) 279-2162
    Email: servicing@cishomeloans.com

    Have questions about your online payment?

    Contact a member of our loan servicing team.

    Customer Service / Loan Servicing
    Office Hours: Mon-Fri  8am-5pm CST
    Phone: (855) 279-2162
    Email: servicing@cishomeloans.com

    Ready to get pre-qualified for a home loan?

    Office Hours: Mon-Fri 8am-5pm CST
    Phone: (800) 545-7979
    Fax: (877) 720-5535
    Email: loans@cishomeloans.com

    Contact Cards

    Contact Our Corporate Office

    Toll Free: (800) 844-4845

    Phone: (205) 430-8250

    Fax: (800) 616-6035

    Physical Address:

    818 Military Street South

    Hamilton, AL 35570

    Mailing Address:

    PO Box 1906
    Hamilton, AL 35570

    2024 Holiday Closings

    January 1, 2024 – New Year’s Day
    January 15, 2024 – Martin Luther King Jr Day
    February 19, 2024 – President’s Day
    May 27, 2024 – Memorial Day
    July 4, 2024 – Independence Day
    September 2, 2024 – Labor Day
    October 14, 2024 – Columbus Day
    November 11, 2024 – Veterans Day
    November 28, 2024 – Thanksgiving Day
    December 24, 2024 – Christmas Eve
    December 25, 2024 – Christmas Day
    January 1, 2025 – New Year’s Day

    Customer Service / Loan Servicing

    Questions concerning payment, loan balance, address change, changes in your account status, pay off details, and more:

    Office Hours: Mon-Fri 8am-5pm CST

    Phone: (855) 279-2162

    Email: servicing@cishomeloans.com

    Request verification of mortgage: verification@cishomeloans.com

    Request a payoff quote: payoffs@cishomeloans.com

    When requesting a verification of mortgage or a payoff quote, please allow 24 – 48 hours for the process to be completed.

    *Note: We do not accept E-signatures.

    Customer Service/Escrow
    Division

    (Property Tax, Private Mortgage Insurance and Homeowner’s Insurance)

    Office Hours: Monday-Friday 8am-5pm CST

    Phone: 855-279-2162

    Email: escrowservicing@cishomeloans.com

    Insurance Claims Email: insuranceclaims@cishomeloans.com

    Loss Mitigation / Loan Servicing

    (Foreclosure Prevention, Loan Modification)

    Phone: 855-279-2162

    Email: lossmit@cishomeloans.com

    Office Hours: Monday-Friday 8am-5pm CST
    Phone: (800) 844-4845
    Email: compliance@cishomeloans.com

    BACK

    Are you purchasing a new home or refinancing?

    Purchasing Refinancing

    What type of property is it?

    Traditional / Site Built Manufactured Home

    Is your manufactured home new or used?

    New Used

    Where is your home going?

    Family Owned Land Personally Owned Land Leased Land Purchasing Land

    Location of home?

    Park Private

    Are you currently working with a Loan Officer?

    Yes No

    What type of property is it?

    Traditional / Site Built Manufactured Home

    Are you purchasing only the home or home with land?

    Home Only Home & Land

    Are you currently working with a Loan Officer?

    Yes No

    Which Loan Officer are you working with?

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