Customer Service (Loan Servicing)
Payments, loan balance, pay off details
Address & account status changes
855-279-2162
M - Fri 8am-5pm CST
servicing [at] cishomeloans [dot] com
Request verification of mortgage: verification [at] cishomeloans [dot] com
Request a payoff quote: payoffs [at] cishomeloans [dot] com
Customer Service (Escrow Division)
Property tax
Private mortgage & home insurance
855-279-2162
M - Fri 8am-5pm CST
escrowservicing [at] cishomeloans [dot] com
Insurance Claims: insuranceclaims [at] cishomeloans [dot] com
Loss Mitigation & Loan Servicing
Foreclosure prevention
Loan modification
855-279-2162
M - Fri 8am-5pm CST
lossmit [at] cishomeloans [dot] com
When requesting a verification of mortgage or a payoff quote, please allow 24 – 48 hours for the process to be completed.
*Note: We do not accept E-signatures.
Contact Our Corporate Office
- 800-844-4845
- 205-430-8250
- servicing [at] cishomeloans [dot] com
- 800-616-6035 (fax)
- Office
818 Military Street South
Hamilton, AL 35570 - Mailing
PO Box 1906
Hamilton, AL 35570 -
Mon Monday 8:00 AM - 5:00 PM Tue Tuesday 8:00 AM - 5:00 PM Wed Wednesday 8:00 AM - 5:00 PM Thu Thursday 8:00 AM - 5:00 PM Fri Friday 8:00 AM - 5:00 PM Sat Saturday Closed Sun Sunday Closed
Send Us a Message
Upcoming Holiday Closings
- Nov 11, 2025 Veterans Day
- Nov 27, 2025 Thanksgiving Day
- Nov 28, 2025 Black Friday
- Dec 24, 2025 Christmas Eve
- Dec 25, 2025 Christmas Day
- Jan 1, 2026 New Year’s Day
- Jan 19, 2026 Martin Luther King Jr Day
- Feb 16, 2026 President’s Day
- May 25, 2026 Memorial Day
- Jun 19, 2026 Juneteenth
- Jul 3, 2026 Independence Day Observed
- Jul 4, 2026 Independence Day
- Sep 7, 2026 Labor Day
- Oct 12, 2026 Columbus Day
- Nov 11, 2026 Veterans Day
- Nov 26, 2026 Thanksgiving Day
- Nov 27, 2026 Black Friday
- Dec 24, 2026 Christmas Eve
- Dec 25, 2026 Christmas Day
Frequently Asked Questions
You Asked - We Answered
Need to get in contact with CIS Home Loans? Choose one of these options or fill out the form above. We will get back to you promptly.
Contact a member of our loan servicing team today!
855-279-2162
M - Fri 8am-5pm CST
servicing [at] cishomeloans [dot] com
Contact Our Loan Servicing Team
855-279-2162
M - Fri 8am-5pm CST
servicing [at] cishomeloans [dot] com
Contact Our Loan Servicing Team
855-279-2162
M - Fri 8am-5pm CST
servicing [at] cishomeloans [dot] com
800-844-4845
M - Fri 8am-5pm CST
loans [at] cishomeloans [dot] com
800-616-6035 (fax)