Contact Loan Servicing 2018-05-01T22:57:52+00:00

Contact Our Team of Loan Servicing Experts

CIS Home Loans is aware of the issue regarding our inbound calls and we are working diligently to resolve the situation. If you call our office and cannot reach a customer service representative, please email us at with your name and phone number and we will return your call. Payments can be processed online with a debit card or check. Thank you for your patience!

Customer Service / Loan Servicing

Office Hours:
Monday-Thursday 8am-8pm CST
Friday 8am-6pm CST
Phone: (855) 279-2162
For questions concerning payment, actual loan balance, address change, changes in your account status, pay off details, and more, please use this email address.

Request verification of mortgage:
Request a payoff quote:
When requesting a verification of mortgage or a payoff quote, please allow 24 – 48 hours for the process to be completed.
Note: We do not accept E-signatures.

Customer Service/Escrow Division

(Property Tax, Private Mortgage Insurance and Homeowner’s Insurance)
Office Hours:
Monday-Friday 8am-5pm CST
Phone: (844) 272-2637
Insurance Claims Email:

Loss Mitigation / Loan Servicing

(Foreclosure Prevention, Loan Modification)
Phone: (800) 844-4845

Payment Options

Payment Remittance:
Payment options available at no cost include: ACH (automatic bank drafts), and traditional mail in payments.
You may also choose to call in and have one of our customers servicing representatives process a payment on your behalf for a flat fee of $11 per processed payment. Call (855) 279-2162.

Payment Mailing Address:
CIS Home Loans
PO Box 36
Columbus, GA 31902

Ready to make your payment online?

Login to your account to make payments, view loan balance, or request payoff statements.