Contact Our Team of Loan Servicing Experts

Customer Service / Loan Servicing

Office Hours:
Monday-Friday 8am-6pm CST
Phone: (855) 279-2162
For questions concerning payment, actual loan balance, address change, changes in your account status, pay off details, and more, please use this email address.

Request verification of mortgage:
Request a payoff quote:
When requesting a verification of mortgage or a payoff quote, please allow 24 – 48 hours for the process to be completed.
Note: We do not accept E-signatures.

Customer Service/Escrow Division

(Property Tax, Private Mortgage Insurance and Homeowner’s Insurance)
Office Hours:
Monday-Friday 8am-5pm CST
Phone: 855-279-2162
Insurance Claims Email:

Loss Mitigation / Loan Servicing

(Foreclosure Prevention, Loan Modification)
Phone: (800) 844-4845

Beware of Foreclosure Rescue Scams. Help is FREE!

  • There is never a fee to get assistance or information about the loss mitigation options from your servicer or a HUD-approved housing counselor.
  • Beware of any person or organization that asks you to pay a fee in exchange for housing counseling services or modification of a delinquent loan.
  • Beware of anyone who says they can “save” your home if you sign or transfer over the deed to your house. Do not sign over the deed to your property to any organization or individual unless you are working directly with your mortgage company to forgive your debt.
  • Never make your mortgage payments to anyone other than your mortgage company without their approval.
Loss Mitigation Application
HUD Housing Counselor List

Loan Servicing Fees

For a list of loan servicing fees please CLICK HERE.

Payment Options

Payment Remittance:
Payment options available at no cost include: ACH (automatic bank drafts), and traditional mail in payments.
You may also choose to call in and have one of our customers servicing representatives process a payment on your behalf for a flat fee of $20 per processed payment. Call (855) 279-2162.

Payment Mailing Address:
CIS Home Loans
PO Box 36
Columbus, GA 31902

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