Contact Loan Servicing2018-06-27T14:59:19+00:00

Contact Our Team of Loan Servicing Experts

Customer Service / Loan Servicing

Office Hours:
Monday-Thursday 8am-8pm CST
Friday 8am-6pm CST
Phone: (855) 279-2162
For questions concerning payment, actual loan balance, address change, changes in your account status, pay off details, and more, please use this email address.

Request verification of mortgage:
Request a payoff quote:
When requesting a verification of mortgage or a payoff quote, please allow 24 – 48 hours for the process to be completed.
Note: We do not accept E-signatures.

Customer Service/Escrow Division

(Property Tax, Private Mortgage Insurance and Homeowner’s Insurance)
Office Hours:
Monday-Friday 8am-5pm CST
Phone: (844) 272-2637
Insurance Claims Email:

Loss Mitigation / Loan Servicing

(Foreclosure Prevention, Loan Modification)
Phone: (800) 844-4845

Loan Servicing Fees

For a list of loan servicing fees please CLICK HERE.

Payment Options

Payment Remittance:
Payment options available at no cost include: ACH (automatic bank drafts), and traditional mail in payments.
You may also choose to call in and have one of our customers servicing representatives process a payment on your behalf for a flat fee of $11 per processed payment. Call (855) 279-2162.

Payment Mailing Address:
CIS Home Loans
PO Box 36
Columbus, GA 31902

Ready to make your payment online?

Login to your account to make payments, view loan balance, or request payoff statements.