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Contact Loan Servicing 2018-03-21T11:00:00+00:00

Contact Our Team of Loan Servicing Experts

CIS Home Loans is experiencing temporary issues with our inbound calls which should be corrected April 1. If you call our office and cannot reach a customer service representative, please email us at with your name and phone number and we will return your call. Payments can be processed online with a debit card or check. Thank you for your patience!

Customer Service / Loan Servicing

Office Hours:
Monday-Thursday 8am-8pm CST
Friday 8am-6pm CST
Phone: (855) 279-2162
For questions concerning payment, actual loan balance, address change, changes in your account status, pay off details, and more, please use this email address.

To Request verification of mortgage email:
To Request a payoff quote email:
When requesting a verification of mortgage, or a payoff quote please allow 24 – 48 hours for the process to be completed.
Note: We do not accept E-signatures

Customer Service/Escrow Division

(Property Tax, Private Mortgage Insurance and Homeowner’s Insurance)
Office Hours:
Monday-Friday 8am-5pm CST
Phone: (844) 272-2637
Insurance Claims Email:

Loss Mitigation / Loan Servicing

(Foreclosure Prevention, Loan Modification)
Phone: (800) 844-4845

Loss Mitigation Application
HUD Housing Counselor List

Payment Options

Payment Remittance:
Payment options available at no cost include: ACH (automatic bank drafts), and traditional mail in payments.
You may also choose to call in and have one of our customers servicing representatives process a payment on your behalf for a flat fee of $11 per processed payment. Call (855) 279-2162.

Payment Mailing Address:
CIS Home Loans
PO Box 36
Columbus, GA 31902

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