Thank you for your interest in CIS Home Loans. We’re so excited you’re here. Please fill out our short contact form and we will be in touch with you shortly. If you have any additional or immediate questions, keep scrolling for answers to commonly asked questions.
You Ask, We Answer
Need to get in contact with CIS Home Loans? Choose one of these options or fill out the form above. We will get back to you promptly.
Have a question about your current home loan?
Contact a member of our loan servicing team today!
Customer Service / Loan Servicing
Office Hours: Mon-Fri 8am-6pm CST
Phone: (855) 279-2162
Email: servicing@cishomeloans.com
Need to find a CIS location near you?
CIS Home Loans is licensed to originate in 27 states and licensed to service in 49 states. Visit our locations page to find a CIS office near you.
Having trouble with your CIS account?
Sometimes it’s easier just to talk to someone! Contact a member of our loan servicing team.
Customer Service / Loan Servicing
Office Hours: Mon-Fri 8am-5pm CST
Phone: (855) 279-2162
Email: servicing@cishomeloans.com
Have questions about your online payment?
Contact a member of our loan servicing team.
Customer Service / Loan Servicing
Office Hours: Mon-Fri 8am-5pm CST
Phone: (855) 279-2162
Email: servicing@cishomeloans.com
Ready to get pre-qualified for a home loan?
Office Hours: Mon-Fri 8am-5pm CST
Phone: (800) 545-7979
Fax: (877) 720-5535
Email: loans@cishomeloans.com
Contact Cards
Contact Our Corporate Office
Physical Address:
Mailing Address:
PO Box 1906
Hamilton, AL 35570
2020 Holiday Closings
Monday, January 20th – MLK Day
Monday, May 25th – Memorial Day
Friday, July 3rd – Independence Day
Monday, September 7th – Labor Day
Thursday, November 26th – Thanksgiving
Thursday, December 24th – Christmas Eve
Friday, December 25th – Christmas Day
Customer Service / Loan Servicing
Questions concerning payment, loan balance, address change, changes in your account status, pay off details, and more:
Request verification of mortgage: vomrequest@cishomeloans.com
Request a payoff quote: POQ@cishomeloans.com
When requesting a verification of mortgage or a payoff quote, please allow 24 – 48 hours for the process to be completed.
*Note: We do not accept E-signatures.
Customer Service/Escrow
Division
(Property Tax, Private Mortgage Insurance and Homeowner’s Insurance)
Office Hours: Monday-Friday 8am-5pm CST
Phone: 855-279-2162
Email: escrowservicing@cishomeloans.com
Insurance Claims Email: insuranceclaims@cishomeloans.com
Loss Mitigation / Loan Servicing
Office Hours: Monday-Friday 8am-5pm CST
Phone: (800) 844-4845
Email: compliance@cishomeloans.com